Returns & Refunds

Personalized products

Most HAPPCASE products are individually created according to the customer's specifications.

A product is considered personalized when it is produced using elements selected or supplied specifically for the customer, including:

• uploaded photographs
• customer-provided text
• individually generated artwork
• customized layouts
• selected personalized graphics

AI-generated designs produced for an individual order.

Because these products are made according to the customer's specifications or are clearly personalized, the standard 14-day EU right of withdrawal for online purchases does not apply to them.

This means that a personalized HAPPCASE case cannot normally be returned simply because you changed your mind after ordering.

This exception does not affect your statutory rights where a product is defective, damaged, incorrectly manufactured, incorrectly supplied or otherwise does not conform to the contract.

Order cancellation

Personalized products may enter production soon after an order is placed.

If you wish to cancel an order, contact us immediately at [add support email].

If production has not yet started, we may be able to cancel the order and issue a refund.

Once production of a personalized product has started, cancellation may no longer be possible.

Any cancellation offered before production is a voluntary service and does not create a statutory withdrawal right for personalized goods.

Incorrect phone model selected by the customer

Please verify your iPhone model carefully before completing your order.

If we manufacture and deliver the exact phone-case model selected in your order, but that case does not fit because the incorrect phone model was selected by the customer, this does not normally constitute a manufacturing defect.

Contact us and we will nevertheless try to help where reasonably possible.

If we send a case for a different model from the model shown in your confirmed order, we will correct the error at no cost to you.

Damaged, defective or incorrectly produced products

If your order arrives:

• damaged
• defective
• with a manufacturing fault
• printed incorrectly
• materially different from the confirmed design
• or as a different product from the one you ordered

please contact us at [add support email].

Include where reasonably possible:

• your order number
• a description of the problem
• photographs showing the issue

photographs of the packaging where shipping damage is involved.

Photographs help us investigate claims quickly but do not remove or restrict any statutory consumer rights.

Where a product does not conform to the contract, you may be entitled under applicable consumer law to an appropriate remedy such as repair, replacement, price reduction or refund.

Legal guarantee

Consumers buying goods in the European Union benefit from the applicable statutory legal guarantee of conformity.

For EU consumer goods this protection is at least two years from delivery, subject to applicable national law.

Any commercial warranty offered by a manufacturer or fulfilment partner is additional to these statutory rights and does not replace or reduce them.

Non-personalized products

If HAPPCASE sells a product that has not been customized, personalized or made according to your specifications, eligible EU consumers generally have the right to withdraw from the purchase within 14 days after receiving the goods, without providing a reason.

To exercise this right, contact:

[add support email]

or use the online withdrawal function provided on our website where applicable.

After notifying us of withdrawal, the product must generally be returned within 14 days.

Return address:

[add return address]

Unless otherwise stated, the customer bears the direct cost of returning a non-defective product.

We will reimburse eligible payments, including the cost of the least expensive standard delivery method originally offered, within the period required by applicable law.

We may withhold reimbursement until we receive the returned product or evidence that it has been sent back.

Additional charges resulting from the customer's choice of an upgraded or express delivery method do not have to be refunded.

The customer may be responsible for diminished value caused by handling beyond what is reasonably necessary to inspect the product.

Refund method

Approved refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

Processing times imposed by banks or payment providers are outside our direct control.