Privacy Policy

4.1 Who controls your data

The controller responsible for personal data processed through HAPPCASE is:

[add legal business name]

[add registered address]

[add support email]

4.2 Information we collect

Depending on how you use HAPPCASE, we may process:

Account and contact information

Name, email address, telephone number, login/account identifiers and account settings.

Order information

Products ordered, selected device model, case configuration, delivery address, billing information, order history and transaction information.

Uploaded content

Photographs, images, artwork, text, prompts and other content submitted to create personalized designs.

Uploaded images may contain personal information relating to you or other identifiable individuals.

Generated designs

Generated images, previews, saved designs and customization settings.

Payment information

Payment status, transaction identifiers and related payment information.

Complete card information may be handled directly by our payment provider rather than by HAPPCASE.

Technical information

IP address, browser type, device information, timestamps, security logs and information collected through necessary cookies and similar technologies.

Communications

Messages sent to customer support, complaints, requests and other communications.

Marketing information

Email-marketing preferences and related consent records where applicable.

4.3 Why we process your information

We process personal data for purposes including:

• creating and managing accounts
• generating personalized designs
• producing product previews
• processing orders
• processing payments
• manufacturing products
• delivering orders
• providing customer service
• preventing fraud and abuse
• maintaining website security
• complying with accounting, tax, product-safety and other legal obligations
• handling complaints and legal claims
• sending marketing communications where legally permitted

performing analytics where valid consent or another lawful basis applies.

4.4 Legal bases

Depending on the processing activity, we rely on one or more of the following legal bases:

Performance of a contract — where processing is necessary to provide the product or service you requested.

Legal obligation — where information must be processed or retained to comply with applicable law.

Legitimate interests — for activities such as website security, fraud prevention, defending legal claims and improving the reliability of our service, where those interests are not overridden by your rights.

Consent — where required, including certain marketing activities, analytics or advertising cookies.

You may withdraw consent at any time where processing relies on consent.

4.5 Uploaded photographs and design files

Images supplied to create personalized products are processed only for purposes reasonably connected with providing HAPPCASE's services, including design generation, previewing, manufacturing, fulfilment and customer support.

We do not claim ownership of your uploaded photographs.

Uploaded source material and generated files are retained only for as long as reasonably necessary for the purposes described above, unless you intentionally save a design in your account, longer retention is needed to handle an order or complaint, or retention is required by law.

Where account functionality allows deletion of saved designs, deletion will remove them from normal user-facing storage, subject to reasonable backup, security and legal-retention periods.

4.6 Service providers

We may disclose information where necessary to service providers that help operate HAPPCASE, including:

• website and cloud-hosting providers
• database and storage providers
• authentication providers
• AI and image-processing providers
• payment processors
• manufacturers and print-on-demand fulfilment providers
• shipping and logistics providers
• customer-support providers
• email providers
• analytics providers where permitted
• fraud-prevention and security providers

professional advisers and public authorities where legally required.

These providers receive only information reasonably necessary for the relevant service.

4.7 Manufacturing and fulfilment

Phone cases may be manufactured and fulfilled on our behalf by Podbase, UAB, based in Lithuania.

Information necessary for manufacture and delivery may therefore be transmitted to Podbase and relevant delivery providers.

4.8 International data transfers

Some technology providers may process personal data outside the European Economic Area.

Where legally required, we use appropriate safeguards for such transfers, such as an adequacy decision or approved contractual safeguards.

4.9 Retention

We retain information only for as long as necessary for the purposes for which it was collected and to satisfy applicable legal, accounting, tax, security and dispute-resolution requirements.

Retention periods vary according to the category of information and purpose.

Marketing data is retained until consent is withdrawn or the information is no longer required for that purpose.

4.10 Your rights

Subject to applicable data-protection law, you may have the right to:

• access your personal data
• correct inaccurate information
• request deletion
• restrict processing
• object to certain processing
• receive certain information in a portable format
• withdraw consent
• object to direct marketing

lodge a complaint with a competent data-protection authority.

To exercise your rights, contact:

[add support email]

We may need to verify your identity before completing certain requests.

4.11 Security

We use reasonable technical and organisational safeguards intended to protect personal information from unauthorized access, loss, alteration or disclosure.

No internet-based system can be guaranteed to be completely secure.

4.12 Children

HAPPCASE is not intended to knowingly collect personal information from children who cannot legally provide the information or enter into the relevant transaction without parental or guardian authorization.

4.13 Changes

We may update this Privacy Policy when our services, technologies or legal obligations change.

Material changes will be reflected by updating the date shown at the top of this policy.